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| Bill Hollins & Sadie Shinkins |
| Author Details |
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| Bill Hollins specializes in
Service Design and has a doctorate in Design Management
from Strathclyde University. Bill undertakes consultancy
for Direction Consultants and is part-time Principal Lecturer
at the University of Westminster. |
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| Sadie Shinkins is Head of the
Business Information Management and Operations department
in the Westminster Business School. She has a MBA and
a degree in Marketing, and extensive experience as a practitioner |
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© Sage Publications Ltd. |
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