The book's first three sections explore: the distinctions between health and welfare occupations, and informal helping roles; different approaches for practitioners to develop sensitivity to diverse experiences and to challenge unfairly discriminatory responses, attitudes and stereotyped assumptions; and the potential for user empowerment, given the imbalance in power between workers and users. These areas provide practitioners with sources for reflection in the final section.

This unique collection encompasses both personal accounts and important current debates. It blends research with practice, and experience with academic insight. Throughout, readers are encouraged to make links across occupational divides and to challenge traditional assumptions.

The volume is a Course Reader for the Open University course Roles and Relationships: Perspectives on Practice K663.